Refund policy

Return & Exchange Policy

We offer a 24-hour damaged return/exchange request window from the time your order is delivered.

If you have any issue with your order, please contact us on WhatsApp at +91 9104275972 within 24 hours of delivery.

Requests may be considered in case of:

  • Size exchange

  • Damaged or defective product

  • Wrong product received

The product must be unused, unworn, unwashed and in its original condition with all tags and packaging intact.

Any request raised after the 24-hour window may not be eligible for further assistance.

For damaged, defective or wrong product cases, customers may be required to share clear photographs, videos and an unboxing video for verification.

Please do not courier any product back to us before receiving confirmation from our support team.

Exchange

Size exchange requests must be raised within 24 hours of delivery.

Exchange is subject to product and size availability at the time the request is processed.

Customers may be required to send the original product back to our address through a reliable courier service.

Applicable shipping charges for size exchange may need to be borne by the customer.

Products received for exchange will be inspected before the replacement product is dispatched.

Items that are used, washed, altered, damaged, stained or returned without original tags may not qualify for exchange.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery.

Our team will verify the issue based on the information, photos and videos provided.

Once verification is completed, an appropriate replacement or resolution will be communicated by our support team.

Minor colour differences caused by photography, lighting, screen settings or display differences will not normally be considered a product defect.

Refunds

Refund requests are reviewed according to the nature of the issue and the eligibility of the order.

In most eligible cases, the first resolution offered may be an exchange or replacement.

A refund is not automatically applicable simply because a return or exchange request has been raised.

Any exceptional refund, where specifically approved by our team, will be processed only after the product is received, inspected and approved.

Applicable shipping, handling or other charges may be adjusted wherever relevant.

If a refund is approved, the processing time may vary depending on the original payment method, payment provider and banking timelines.

Raising a request does not automatically confirm approval of a refund.

Order Cancellation

Customers are requested to carefully verify their product, size, colour, address and contact details before completing the order.

Cancellation requests can only be reviewed before the order enters processing or dispatch.

Once an order has been packed, processed or handed over to the courier partner, cancellation may no longer be possible.

Prepaid orders that have already been processed or dispatched may not be eligible for cancellation.

If the shipment is already in transit, customers should not refuse the parcel without first contacting our support team.

Offers & Promotional Orders

Products purchased under special offers, promotional campaigns, combo offers, clearance pricing or limited-time discounts may have different exchange conditions.

Eligibility will be reviewed based on the offer applicable at the time of purchase.

Individual products from a combo or set may not be eligible for separate exchange.

Product Condition

Any product sent back to us must be in the same condition in which it was delivered.

Products may not be accepted if they show signs of:

  • Usage or washing

  • Alteration

  • Damage caused after delivery

  • Missing tags

  • Missing original packaging

  • Perfume, stains or makeup marks

  • Improper handling

Acceptance of an exchange, replacement or other resolution will remain subject to inspection.

Important

All return, exchange, damaged-product or order-related requests must first be raised through our official WhatsApp support.

WhatsApp: +91 9104275972

Please share your Order Number, Registered Mobile Number and issue details while contacting us.

Our team will review your request and guide you regarding the applicable resolution.